In 2019, JetBlue was named the #1 Best Employer for Diversity in transportation by Forbes magazine. They are on the journey of becoming more representable, courageous, and inclusive. Blue Aviation celebrates the history and heritage of Asians, Asian Americans, and Pacific Islanders. BlueConexion shares the Latino culture and language in the workplace. JADE explores the rich cultures of the African diaspora. JetPride offers professional development opportunities for the LGBTQ crewmembers and their allies. Vets in Blue provides a forum for crewmembers that honorably serve or have served in the armed forces. Women in Flight provides members with educational networking opportunities that inspire career and growth. JetBlue Foundation sponsors countless nonprofit organizations doing diversity and inclusion work.
Frequent customer issues and their solutions
JetBlue has secured the first rank in its industry in customer service through company culture and a new breed of technology. They call all their employees crewmembers, as they all work hard to make a flight successful. For all these years JetBlue has relied on their customer service on upgrading technology. One change in customer services is that customers contact the company via digital means rather than the traditional telephone. JetBlue believes that every customer would continue to be treated as a living, breathing human being rather than as a ticket
number. A few of the commonly faced issues with the travelers are listed below with their solutions provided by JetBlue.
If you’ve lost your baggage or your baggage was damaged, you can either ask a JetBlue crewmember to file or call the Central Baggage Service at the airport at their number. To follow up on the complaint call the main Central Baggage Services office. Remember you can only file a complaint within four hours of landing.
You can file a lost and found claim with a JetBlue crew member or on their website. JetBlue will look for your item for 30 days and update you via email, if found the item will be shipped to you and you’ll have to pay for the shipping charges.
For damaged bags, the procedure is the same contact either the crewmember or go on the website. Note that the airways aren’t liable for small scratches or normal wear and tear which can be caused as a result of the baggage being overweight or oversized. no one takes responsibility for damage incurred during normal shifting.
Sometimes you can’t control the weather or certain situations leading to delayed flights which can be frustrating. You are more likely to receive compensation for the flight delay if it lasts 3 hours or more. You can also get meals and accommodation. The rules differ and you need to check your contract of carriage to be familiar with what to expect.