Following the latest COVID-19 updates, JAL has teamed up with Allianz Travel to provide cover for quarantine, testing, and medical costs if the customers test positive for COVID-19. Entry restrictions, quarantine measures, and flight updates are updated daily on their website. JAL became the first Japanese airline to receive a Diamond Certification for providing the highest levels of safety measures. JAL has also been certified with 5-Star COVID-19 Airline Safety Rising by Skytrax. On June 18, 2021, Japan Airlines announced that they had conducted the first flight loading of two different types of Sustainable Aviation Fuel produced domestically in Japan. The flight was reportedly directed from Tokyo to Sapporo and used 3,132 liters (9.1% mixing ratio) of SAF sourced from wood chips and microalgae. It was declared as the first flight to use a biofuel derived from gasified wood chips and mix two different biofuels.
JAL introduced the JAL Suite for First Class and Sky Suite for Business Class cabin with their respective luxurious benefits. For the domestic services, the airline offers First Class, Executive/Business Class, and Economy Class. It also has aircraft cameras which provide 'Pilot Vision' to the passengers. JAL provides Magic, its in-flight entertainment system, with the latest hit movies, videos, games, and audio programs. The airline has worked with high-profile chefs in creating their delicious menu, which serves Western and Japanese meals on the intercontinental routes; in 2016, they launched a children's menu. The Fly on the program is the frequent flyer
service program for regular travelers; the JAL Global Club is dedicated to JAL Group's most experienced and valuable travelers. They provide special assistance for mobility and wheelchair, vision, hearing or speech, injury, food allergies, traveling babies, expectant mothers, children traveling alone, elderly customers. The legroom is spacious even in the economy; a 6 ft person can quickly fly without discomfort. Bathrooms are pristine even at the tail end of the flight.
JAL strives to address social issues. JAL Group addresses 22 actionable issues across four critical areas related to the environment, social, and corporate governance. JAL has taken action in three phases to date; in 2017, it established a basic policy on sustainability and a promotion system. In 2018, it defined the relationship between business and SDGs, promoted employee understanding and penetration in the JAL Group. On their website, they have shared complete slides of their priority areas and issues, and critical initiatives. In 2019, it defined social
development priorities and reflected them in our business strategies. SDGs are 17 concrete goals adopted at the United National Sustainable Society Summit. Each plan is inseparable, overlapping economic, social, and environmental fields. Over 150 heads of member states pledged under an oath that no one would be left behind. JAL Group is solving social issues through their business to achieve the SDGs and realize a sustainable society. The 17 goals are listed on the website with their action taken. Customer issues with Japan Airlines A few of the customer issues that travelers on Japan airways commonly face are addressed below: