Troubleshooting steps taken. Created restore point.
If the printer was connected via USB. We have to go ahead and check the following things.
- We will check if there is power in the printer.
- We will check the USB cable to see if it is connected between the computer and the printer.
- We will check the print queue and clear the queue.
- We will check the display of the printer for any error messages.
- We will go ahead and restart the printer and check again. If it shows the error again, I will go to the next steps as follows…
The following methods can be used to fix the Brother HL-5350DN.
Note: The printer is connected via USB. So we will go ahead and setup the printer with a USB cable.
- We have two ways (Ethernet and USB) to connect a printer with the computer.
- We will go ahead and connect the printer with a USB cable.
- To do that, we will go ahead and connect the computer and printer with a USB cable.
- We will download the brother’s original driver from the brother website.
- The next steps will show how to fix the Brother HL-5350DN.
First, we will go ahead and download the drivers.
Once the download is finished, we will go ahead and decompress the downloaded file.
Click Start > All apps > Windows System > Control Panel
Click Hardware and Sound => Devices and Printers. Right-click your Brother machine and select Printing preferences.
Check the Advanced tab or Support button in the Printing Preferences.
- If there is an Advanced tab or Support button, then the Brother original printer driver has been fully installed. Click OK to close the Printing Preferences dialogue box.
- If not, we have to go ahead and replace the installed driver with the Brother printer driver.
Click on Device manager.
Click Printers. Right-click your Brother machine and select Update Driver Software
Click Browse my computer for driver software
Click Let me pick from a list of device drivers on my computer and click Next.
Click Have Disk.
Click the Browse button.Go to the directory where you decompressed the downloaded file > Select the .inf file and click “Open.”
Click OK.
Confirm the printer name is Brother HL-5350DN and click Next.
The installation of the Brother original printer driver is complete. Click Close.
Restart the printer and computer. Now you will see the advance and support buttons. Send the printer test command.
