Can’t find some options (advance, support, etc.) in the Brother HL-5350DN’s Printing preferences.

The printer was connected via USB. We have to go ahead and check the following things.

  • Check if there is power in the printer.
  • Check the USB cable to see if it is connected between the computer and the printer.
  • Check the print queue and clear the queue.
  • Check the display of the printer for any error messages.
  • Restart the printer and check again. If it shows the error again, go to the next steps as follows.

The following methods can be used to fix the Brother HL-5350DN.

Note: The printer is connected via USB. So we will go ahead and set up the printer with a USB cable.

  • We have two ways (Ethernet and USB) to connect a printer with the computer.
  • Connect the printer with a USB cable.
  • Download the brother’s original driver from the brother website.
  • The next steps will show how to fix the Brother HL-5350DN.

Download the drivers.
https://support.brother.com/g/b/downloadend.aspx?c=gb&lang=en&prod=hl5350dn_eu&os=10013&dlid=dlf004100_000&flang=4&type3=11

  • Once the download is finished, decompress the downloaded file.

  • Click Start > All apps > Windows System > Control Panel.

  • Click Hardware and Sound => Devices and Printers. Right-click your Brother machine and select Printing preferences.

  • Check the Advanced tab or Support button in the Printing Preferences.
  • If there is an Advanced tab or Support button, then the Brother original printer driver has been fully installed. Click OK to close the Printing Preferences dialogue box.
  • If not, we have to replace the installed driver with the Brother printer driver.

  • Click on Device Manager.

  • Click Printers. Right-click your Brother machine and select Update Driver Software.

  • Click Browse my computer for driver software.

  • Click here Let me pick from a list of device drivers on my computer and click Next.

  • Click “Have disc.”

  • Click the Browse button. Go to the directory where you decompressed the downloaded file > Select the .inf file and click “Open.”

  • Click OK. Confirm the printer name is Brother HL-5350DN and click Next.

  • The installation of the Brother original printer driver is complete. Click close.

  • Restart the printer and computer.  Now you will see the advance and support buttons. Send the printer test command.

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