AT&T Voicemail Related Issues

  • A voicemail system is a computer-based operation that provides users and contributors to exchange personal voice messages; select and pass voice information; and means transactions relating to individuals, businesses, products, and services using a regular phone.
  • Voicemail is a digitally taped message. When you dial someone, and they aren’t there, you record into a digital mailbox a digitally collected voice message to be retrieved by the owner of the mailbox. While voicemail functionality has developed in the digital age, all systems are similar.
  • Note: Usually, the Voicemail Retrieval number is not the same as your phone number. Despite this, you can access your voicemail using your phone number if you’re calling from another device.

Following methods can be used to fix AT&T voicemail related issue.

Troubleshoot your voicemail: Step-by-step troubleshooting for voicemail issues.

A)Reset your voicemail password online.

B)Troubleshoot your voicemail service.

C)Check Call Forwarding settings.

D)Confirm wireless coverage and signal strength.


A) Reset your voicemail password online.

  • Want to change your voicemail password? Please Make sure you’re in an AT&T wireless coverage area or you’ll face problem to create a new voicemail password.

1) Go to your my AT&T account overview and open the My wireless section.

2) Scroll to My devices & add-ons and choose the device you want to manage.

3) Select Manage my device.

4) Under Device options & settings, choose Reset voicemail password and follow the prompts.

Reset your voicemail password online

B) Troubleshoot your voicemail service.

  • Set up voicemail:
  • If you have a brand new phone, or recently changed your phone or SIM card, you may need to set up your voicemail.
  • Note: Make sure you set up your voicemail within 60 days of activation or it’ll be automatically removed from your account.

New voicemail & password setup

  • From your wireless phone, press and hold 1 or the Voicemail key.
  • Select your language preference.
  • Create a 7 to 15-digit password.
  • Select your preferred greeting.
  • Listen to the brief voicemail tutorial.

C) Check Call Forwarding settings.

() All of your phone calls are being routed to voicemail.

() Your phone calls do not go to voicemail.

  • Turn on Call Forwarding
  • Press *72 or 72# and wait for the dial tone.
  • Type in the phone number to which you want to forward calls. Long-distance figures: Enter 1 followed by the 10-digit phone number.
  • Wait for the tone of confirmation. The system will automatically call the number to which calls will be redirected after hearing the confirmation tone.

Note: Call Forwarding routes the call from the first ring to your mobile phone, which means your phone will not ring at all. The first will automatically forward all incoming calls to your voicemail. After allowing the phone to ring, the second will redirect incoming calls to your voicemail.

D) Confirm wireless coverage and signal strength.

  • () Your phone calls are all being forwarded to voicemail. To receive calls, view voicemail, download Visual Voicemail messages, and receive voicemail notification alerts, your phone requires a wireless connection. Make sure your signal is strong enough for this, do the following:

1)Turn off your phone for 10 seconds before turning it back on.

2)Dial 611 as a test call.

3) Choose one of the following options:

–Press and hold 1 to dial into the voicemail system if the test call is successful.

–If your test call fails, make sure you’re connected to the internet.–Press and hold 1 to check your messages if Visual Voicemail won’t download.

–If you aren’t receiving voicemail notification notifications and aren’t travelling outside of AT&T’s network,

Note: Voicemail service is unavailable message
Get a message that voicemail isn’t available? Just wait a bit and then try calling your voicemail again.

  • E) Resolve the issue with the voicemail box number
  • Contact Customer Care if the voicemail system asks you to input your 10-digit voicemail box number. When available, you can chat with us using the Chat button (not available on AT&T PREPAID (previously GoPhone®)).
  • Call 611 from an AT&T wireless phone or 800.331.0500 from a landline (AT&T PREPAID customers call 800.901.9878).
  • Resolved

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